Terms & Conditions

1. About These Terms

These Terms and Conditions apply when you visit this website or hire Nextezone Digital to carry out work for you. By browsing the site, submitting an enquiry or accepting a quotation, you agree to the terms set out on this page. If you do not agree with any part of them, please do not use the website or our services.

Please read this page together with our Privacy Policy, which explains how we handle personal information. Where a signed proposal or statement of work says something different, that document takes priority for the project it covers.

2. Who We Are

Nextezone Digital is a digital agency based in Abbottabad, Pakistan, providing web development, mobile app development, software solutions, graphic design, search engine optimisation, content writing, social media management, telemarketing and related services. References to "we", "us" and "our" mean Nextezone Digital. References to "you" and "your" mean the person or organisation using this website or purchasing services from us.

3. Services and Quotations

Descriptions of our services on this website are for general information only. Every project is scoped individually, and the deliverables, timeline and cost that apply to you are the ones set out in the quotation, proposal or statement of work we provide.

• Quotations are valid for 30 days from the date they are issued unless stated otherwise.
• A quotation becomes a binding order once you confirm it in writing, or once we begin work following your written approval.
• Anything not clearly included in the quotation is treated as out of scope and will be quoted separately before any additional work starts.
• We may decline a project if it conflicts with our values, capacity or existing commitments.

4. Orders, Timelines and Changes

Timelines are estimates based on the information available when the order is agreed. They assume that you provide content, feedback, access and approvals within the agreed schedule. Delays on your side may push the delivery date back accordingly.

Requests that change the agreed scope are welcome. Where a change adds work, time or third-party cost, we will explain the effect on the price and timeline and wait for your approval before proceeding. Small adjustments within the original scope are handled at our discretion and in good faith.

5. Fees and Payment

Prices are quoted in the currency stated on the quotation and exclude applicable taxes unless the quotation says otherwise. Unless different terms are agreed in writing, the following applies:

• A non-refundable deposit is payable before work begins on projects.
• Remaining balances are staged against agreed milestones, with the final payment due before files, source code or accounts are transferred.
• Retainers and monthly services are invoiced in advance and are payable within 14 days of the invoice date.
• Late payments may pause active work and incur reasonable recovery costs.
• Domain names, hosting, stock imagery, premium licences and similar third-party costs are charged at cost and are non-refundable once purchased on your behalf.

Deposits and fees for work already completed are non-refundable if you cancel a project after it has started, because the time reserved for you cannot be resold.

6. Client Responsibilities

The quality and speed of any project depend on your input. You agree to:

• Provide accurate information, text, images and credentials needed to complete the work.
• Review drafts and give consolidated feedback within the agreed review windows.
• Ensure that any material you supply does not infringe the rights of another person or business.
• Secure and manage your own domain, hosting and third-party accounts once they are handed over.
• Keep login details confidential and tell us immediately if you believe an account has been compromised.

7. Intellectual Property

You keep ownership of the material you supply to us, and you confirm that you have the right to use it. We keep ownership of our pre-existing tools, frameworks, code libraries and methods, and any unused concepts or drafts presented during a project remain ours.

Once final payment has been received in full, you receive the rights to the final deliverables described in your quotation — for example the completed website design, written copy or edited graphics — for your business use. Source files, working files and licensed third-party assets are transferred only where the quotation specifically includes them.

We may showcase completed work in our portfolio, case studies and social channels unless you ask us in writing not to. Any confidential information will be left out of such material.

8. Third-Party Tools, Domains and Hosting

Many projects rely on third-party services such as domain registrars, hosting providers, payment gateways, plugin vendors and advertising platforms. Their own terms and pricing apply in addition to ours, and we are not responsible for changes, outages or decisions made by those providers.

You remain the owner and administrator of accounts opened in your name. Where we manage an account on your behalf, we do so as an authorised user and will transfer full access when the engagement ends.

9. Revisions and Support

The number of revision rounds included in your quotation is stated there — where it is silent, two rounds of revisions on the main deliverable are included. Revisions are refinements of the agreed direction; starting over with a new concept after a direction has been approved is treated as new work.

Post-launch support, maintenance, backups and updates are provided only where a support plan covers them. If a fault is caused by us within the agreed warranty period, we will fix it at no charge. Issues caused by third-party changes, edits made by others or unsupported customisations are chargeable.

10. Warranties

We warrant that our services will be carried out with reasonable skill and care and in line with generally accepted industry standards. Beyond that, the website and services are provided without other warranties of any kind, whether express or implied. We do not guarantee that a website will rank in any particular position, that any specific number of visitors, leads or sales will be generated, or that the website will be uninterrupted or error-free at all times.

11. Limitation of Liability

To the fullest extent permitted by law, our total liability arising out of or in connection with the services or this website is limited to the amount you have actually paid to us for the relevant project or service in the three months preceding the event giving rise to the claim.

We are not liable for indirect or consequential losses, including loss of profit, revenue, goodwill, data or anticipated savings, except where such a limitation is not permitted by law. Nothing in these terms limits liability for fraud, wilful misconduct or any liability that cannot legally be excluded.

12. Confidentiality

Each party will keep the other confidential information secret, use it only for the purpose it was shared, and not disclose it to anyone outside the engagement without permission. This does not cover information that is already public, independently developed, or required to be disclosed by law or a competent authority.

13. Termination and Suspension

Either party may end an engagement by giving written notice as set out in the quotation, or within 14 days where the quotation is silent. We may suspend or stop work immediately if invoices become overdue, if requested to do something unlawful or unsafe, or if the working relationship breaks down.

On termination you must pay for all work completed up to that date. Deliverables produced and paid for will be handed over; unpaid work remains ours until settlement.

14. Governing Law and Disputes

These terms are governed by the laws of Pakistan, and the courts of Abbottabad, Khyber Pakhtunkhwa have exclusive jurisdiction over disputes relating to them.

Before starting any legal action, both sides agree to try to resolve the issue through good-faith discussion. Most disagreements are settled with a single conversation.

15. Changes to These Terms

We may update these terms from time to time to reflect changes in our services, technology or legal obligations. The version published on this page at the time you use the website or place an order is the version that applies. We encourage you to check this page occasionally.

16. Contact Us

If you have any question about these Terms & Conditions, contact us at info@nextezone.com or through the form on our contact page. We will respond as soon as we can, usually within one business day.

Last updated: October 2026